Statements

View/Download Statements​

​Ensure that we have your updated personal information at all times, otherwise you may not receive your statement in time.

You need to give us

A physical address;
A postal address;
Telephone numbers – home, work, cell; and
An email address.
​You can notify us of any changes to your information, updating your information
On the e-Services ​site;
Via email to statements@joburg.org.za; or By fax on 011 381 9377.

Alternatively, post the changes to your details to:

Revenue and Customer Relations Management Department
Revenue Management Directorate
Billing, Invoicing and Distribution
PO Box 5000
Johannesburg
2000​

You can consolidate your rates and taxes and water and electricity accounts into one if the name and surname of both the account holders are the same.

​​Contact Joburg Connect on​ 011 375 5555 to request this.​​

An Interest Adjustment Committee exists to examine interest charges on customers’ accounts. The Committee is mandated to consider writing off interest charges on customers’ accounts in certain circumstances, for example, when you want to settle your account in full but are financially unable to pay off the interest. If you wish to apply to the Interest Adjustment Committee, you must do so in writing and provide a motivation as to why the Committee should consider reversing your interest.
The following documentation must accompany the application

a copy of your account
a copy of your ID book
income and expenditure
proof of earnings
However, interest write-offs can only be considered if

your account has been fully settled; or
you have made arrangements to settle the account in full​
A Copy of the ID book and the income and expenditure does not have to be supplied on full settlement requests. Only when requesting extended pay off periods.

​The applications must be add​ressed and hand delivered to:
​Address
Application for Interest Reversal
Credit Control Reception, 
Floor 01, Thuso House, 
61 Jorissen Street, Braamfontein,
The entrance to the building is in Stiemens Street.
​The Committee takes a maximum of one month to make its decision. The letter advising you of the decision will be sent to the name and address as it appears on the application. As each individual case is reviewed on its own merit, there is no guarantee that your request will be approved. The decision of the Committee is final.

Any appeal to the interest adjustment must be made in writing to the committee with reasons for the appeal clearly stated.

You may not receive your statement for a variety of reasons, one of which is that it may have been withheld because of a billing-related query. If this is the case, you will receive a letter from the City informing you of this.

You should continue to pay the aver​age monthly amount of your bill until the query is resolved. This will ensure that your account won’t fall into arrears and result in your services being restricted or terminated.

Your subsequent statement should indicate that the query has been resolved.

If you are not receiving your statement for any other reason, please let us know. Contact our Billing, Invoicing and Distribution Department at statements@joburg.org.za, call Joburg Connect on 0860-JOBURG or 0860 562 874, or fax us on 011 381 9377.

​​
Anyone owning a property or receiving a service from the City – be it electricity, water or waste collection – gets a monthly account from the City of Johannesburg.

Most customers receive their accounts through the post, with more than 170 000 customers getting their statements via email in addition to the posted account.​

​​Statements via email

To receive your statements via email, you need to register with the City’s e-Services website via the e-Services link on the City of Johannesburg’s homepage.

You will be asked to enter certain personal information and to choose a username and password. Then you can log on using your username and password.

Follow the Account by email links.

You need to keep us informed of any changes in your details:

Change of physical address
Change of postal address
Change of telephone numbers – home, work, cell
Next of kin

Change of email address.​
You can notify us of any changes by updating your information on the e-Services system or sending an email to joburgconnect@joburg.org.za or fax us on 011 381 9377.

Always check your statement to see if the details on it are correct.

General information

The top of the statement relates to general information on the property being charged for rates and taxes. This includes the stand number, the township, the property’s municipal valuation, and your deposit.

This is followed by the nine-digit account number.

Amounts to be paid

The area immediately below the account number indicates your previous balance, less payments received by the City and the subtotal of these two amounts. The City rounds up figures for ease of use.

The charges for the current month follow, with any instalments which have to be paid off over time. This information is indicated in the instalment plan in the same block.

The total amount due is highlighted at the bottom of the first page of the statement in a highlighted block. This is the amount you have to pay to ensure that your electricity and water services are not cut. Below the total, is the due date – this is the cut off date the City sets for payments each month.

Remember that paying through a third party such as the internet, an ATM or at an EasyPay point, takes up to five days to clear, so you need to pay before the due date indicated on the statement.

Full details of your water and electricity consumption, together with your refuse and rates charges, are indicated on the back of your statement.

Messages on statements

The City uses the bottom section of your statement to communicate various messages to you and to convey important consumer information. Make sure you read these messages to keep up-to-date with all aspects of your account and the City’s billing system.
Remittance advice
The remittance advice shows the amount payable and the due date again.

Payment options are also indicated, as well as the City’s bank account details.

Ensure that we have your updated personal information at all times, otherw ise, you may not receive your statement in time.

You need to give us:
A physical address;

A postal address;

Telephone numbers – home, work, cell; and

An email address.

You can notify us of any changes to your information, updating your information:
On the e-Services  site;

Via email to statements@joburg.org.za; or By fax on 011 381 9377.

Alternatively, post the changes to your details to:

Revenue and Customer Relations Management Department
Revenue Management Directorate
Billing, Invoicing and Distribution
PO Box 5000
Johannesburg
2000 ​

An Interest Adjustment Committee exists to examine interest charges on customers’ accounts. The Committee is mandated to consider writing off interest charges on customers’ accounts in certain circumstances, for example, when you want to settle your account in full but are financially unable to pay off the interest. If you wish to apply to the Interest Adjustment Committee, you must do so in writing and provide a motivation as to why the Committee should consider reversing your interest. The following documentation must accompany the application:

a copy of your account
a copy of your ID book
income and expenditure
proof of earnings

However, interest write-offs can only be considered if:

your account has been fully settled; or
you have made arrangements to settle the account in full
A Copy of the ID book and the income and expenditure does not have to be supplied on full settlement requests. Only when requesting extended pay off periods.

The applications must be addressed and HAND DELIVERED to:

Application for Interest Reversal
Credit Control Reception, 
Floor 01, Thuso House, 
61 Jorissen Street, Braamfontein,

The entrance to the building is in Stiemens Street.

The Committee takes a maximum of one month to make its decision. The letter advising you of the decision will be sent to the name and address as it appears on the application. As each individual case is reviewed on its own merit, there is no guarantee that your request will be approved. The decision of the Committee is final.

Any appeal to the interest adjustment must be made in writing to the committee with reasons for the appeal clearly stated.