Call Centre

The City offers a single point of contact to streamline its service to you – by doing so it keeps track of all incoming requests, comments, suggestions or complaints.Calls are logged and you and the City can keep track of the progress of an issue.
All queries should be channe​​lled through the call centre, Joburg Connect, which can be contacted 24 hours, seven days a week, on 0860 56 28 74 or 0860-JOBURG.
It is equipped to record all calls. For each query, you will get a reference number. Keep this number so that you can follow up your queries.​

• ​Check your account balance;
• Request a statement;
• Confirm your change of addre​ss;
• Confirm a change of contact details such as telephone and cellphone numbers;
• Phone in meter readings;
• Enquire about payment-related queries; and
• Enquire about deposit information. ​

The City has a separate number to deal with emergencies – 
011 375 5911 – which may only be used for life-threatening emergencies.
Through this number, you can get the police, medical assistance, or emergency services such as the fire brigade or ambulance service.​​

Once you have dialled 0860 56 28 74 or 0860-JOBURG, a voice recording guides you to the appropriate option:There is a range of these:

• Account and billing enquiries: select option 1 – please remember to have your account number handy;
• City Power: select option 2;
• Joburg Water: select option 3;
• Pikitup: select option 4;
• Johannesburg Roads Agency: select option 5;
• Metrobus: select option 6;
• Enquiries relating to the rates policy and valuation roll: select option 7; and
• For all other City enquiries: select option 0.
• For each query, you will get a reference number. Make sure you keep this number so that you can follow up your query.
• It is also possible to fax your query to 011 358 3408 / 09 or email joburgconnect@joburg.org.za.​​