Electricity

For more information about City Power visit their website:
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In supplying power to such a vast geographical area, City Power has divided Johannesburg into seven regions – Lenasia, Bryanston, Hursthill, Reuven, Siemert Road, Midrand, Roodepoort, Alexandra.

In each region there is a Customer Service Centre except for Bryanston where residents can apply for new services, make queries or lodge complaints about electricity.​

City Power Headquarters

40 Heronmere Road

Reuven
Office hours: 8am – 5pm
Tel: Joburg Connect 0860 562 874 or 0860-JOBURG, option 2

Email: customerservice@citypower.co.za​

Some areas of Johannesburg have electricity supplied directly by Eskom. Residents living in these areas should direct their enquiries directly to the Eskom Sharecall number: 08600ESKOM (0860037566)

What to do once you are registered

Once you are registered, you must link your account number to your profile by entering the PIN Number printed on your most recent statement.

Select the specific meter on your account and enter the reading.

We do check the consumption against your consumption history, and if your reading is particularly high or low, you will need to give us a reason for the difference.

Your reading will be accepted, but will be verified by our meter readers.

Your reading will stay in the system until the next billing cycle. Your reading will then be used to bill you.

You can enter multiple readings during the month, we will keep a history of all the readings, but only the latest one at the time of billing will be used.

The best time to submit your meter readings is about 15 days before the payment due date. So if your due date is the 1st, then your reading should be recorded on the 15th of the previous month.

icity service provider, has a novel approach to business – it tries very hard to get you to use less power. With the ever-increasing need to conserve the planet’s scare resources and cut down on activities that cause pollution, City Power is ever aware of the need to encourage consumers to “think green”.​​

To log any fault, contact Joburg Connect on 0860 562 874 or 0860-JOBURG, option 2, or complete the form on the City Power website. You may also log a call on www.citypower.mobi​​​​

If you think your meter is faulty you can apply to have it tested. A meter is only regarded as faulty when it registers more than 5 percent too slow or too fast.​​​

​Electricity charges are dependent on readings taken from each consumer’s electricity meter. City Power has four contractors reading domestic meters across the city. These contractors are appointed for a set period.
We appreciate your security concerns about allowing strangers onto your property, which is why contractors must be clearly identifiable. If you are unsure about your meter reader, always ask to see his or her City Power identity card.

Meter Each area has a meter reading schedule, which can be downloaded from the City Power website or obtained from Joburg Connect on 0860 562 874 or 0860-JOBURG.

​If the meter reader cannot gain access, your bill will be an interim reading – an estimate based on the average previous usage. When eventually the meter reader does get to read your meter, one of two things will happen:

You will have used more electricity than estimated, and you will receive a higher bill than before, covering what was owed in the previous months;

You will have used less electricity than estimated, and will be credited on your next account.​

If you’re building a new home, office block or factory, or moving into existing premises, you’ll need to know how to apply for electricity connections:

If you have bought or moved into an existing property, the account must be transferred to your name.

​To open a new account, you need to go to the Thuso House customer service centre, at 61 Jorrisen Street, Braamfontein, to sign a consumers agreement on s​ervices with the City and pay a deposit.

You will need your ID and a letter from your estate agent, landlord or conveyancer confirming you are the legal owner or tenant.

 If you have bought land and are erecting a new building, the physical cables or pipes must be connected to the municipal grid.

 If you need to install a new physical electricity connection – electrical cables and new meter boxes – you will need to contact City Power. Call Joburg Connect on 0860 562 874, option 2, to set this in motion, or visit City Power’s head office at 40 Heronmere Road, Reuven.

An official will need to visit the property before giving you a quote on a connection fee.

You should allow about 21 days from the date of payment for the installation work to be complete.​

​​City Power accounts can be paid at any of the preferred pay points:

City Power Interaction Centre
40 Heronmere Road, ReuvenCheques should be made out to “City Power Johannesburg (Pty) Ltd”​

or
Any Standard Bank branch

Account Number: AA45 (See Deposit Slip)​​

Cheques should be made out to “City Power Johannesburg (Pty) Ltd”

(Reference should be your City Power account no: 22……-9 digits)

or

Any Post Office

Cheques should be made out to “SA Post Office Ltd”

(Always present your statement when paying)

(Always check your receipts after paying as it should clearly state City Power on the lefthand corner)

or at

Any EasyPay outlet

 Cheques should be made out to the particular retailer

(Always present your statement when paying)

​Internet payments

​You can pay your account via the internet. Make sure that City Power’s banking details 405 515 1238 are correctly linked to the electricity supplier.

Make sure your account number is entered as a reference to prevent misallocation of your payments.

​Debit orders

City Power offers the option for you to sign debit orders for your individual account provided it does not exceed R500 000.
Payments are automatically deducted on the due date and you can build in your own limit controls to manage this effectively. (Our system is designed to deduct what is due by you. Limit controls cannot be built in by City Power)

We encourage our customers to use debit orders, as this option offers you control over your monthly payments, as well as peace of mind that your account is being paid on time, avoiding the risk of disconnection.​

Prepaid electricity

Tokens bought at vending stations.

Failure to pay for services

​The City is taking a tough line on non-payment of accounts.

If the balance brought forward on your latest account reflects an overdue amount, you are already scheduled for a cut-off with our credit control process because your account is 30 days overdue. You will receive a final demand notice prior to receiving your latest account. You have to pay your account within 14 days of this final demand notice being posted to avoid cut-off. Check all the details on the disconnection notice to ensure that the notice relates to your property.

If you do not respond to the disconnection notice within seven days, we will cut-off your municipal utility services. In this instance you will have to settle the full outstanding amount before services will be reinstated. This can only be done at Thuso House Customer Service Centre, 61 Jorissen Street, Braamfontein.

​Disconnection/reconnection fees:

For each disconnection and each reconnection of supply:
Disconnection notification only: R145,28 including VAT
Request by customer: R685,14 including VAT
Due to charges in arrear: R685,14 including VAT
Illegally reconnected conventional supply: R2 635,29 including VAT
Meter tampering/prepaid meter bypass/illegal connection: R2635,29 including VAT
Once this amount is paid you will need to go to a City Power depot and apply and pay for a new connection and meter.
Settling overdue accounts after services are disconnected
In the event that services have been removed, you will have to make full payment of the outstanding balance and show your proof of payment before services will be reconnected. ​

All accounts have to be paid in cash or debit/credit card at 61 Jorissen Street, Thuso House, Braamfontein. A clearance certificate for services must be obtained from the Credit Management department to enable the customer to re-apply for the services at the utilities.

If you can’t pay the amount in full you must make an arrangement to pay the amount off over time. You must then come in person to a Customer Service Centr​es in Braamfontein, Roodepoort, Randburg, Sandton or Midrand, to make an arrangement.

Once payment has been made, or an arrangement has been set up, call Joburg Connect call centre on 0860 562 874 or 0860-JOBURG to register your payment and to get a reference number.

Fax proof of payment, with your reference number, to 011 358 3164. Call back in 30 minutes to confirm if your reconnection has been processed.

Reconnection of services can take up to 72 hours. Proof of payment received before 4.30pm will ensure same-day processing, otherwise it will take place the next day.

​Prepaid electricity

Tokens bought at vending stations​.

Power failures can be due to a number of reasons.
It is important to establish firstly if the power has gone off because of loss of supply from City Power’s network, or due to tripping of your own circuit breaker(s) on your premises.
​
If the entire building or house has lost power, check your distribution board to see if any circuit breakers have tripped. If no circuit breakers are in the off (down) position check to see if any of your neighbours still have power.

If the power seems to be a loss of supply from City Power, call Joburg Connect on 0860 562 874 or 0860-JOBURG and report the interruption. If it is established that the power loss is due to a fault on the consumer’s side, a call-out charge will be levied.​

If the City disconnects your power du​e to arrears on your account you will receive a disconnection card​.

Online meter reading f​acility are no longer available on this site. 
Please contact our Call Centre 0860 562 874 or 0860-JOBURG to submit a telephone reading.

The online service has been disconnected from this site.

Your meter will normally be place​d on the wall close to your front boundary line, in a meter box. If you cannot find the meter contact Joburg Connect on 0860 562 874 or 0860-JOBURG, option 2, for assistance.

Each meter has its own individual number, which will form part of the recording process.

Once you are registered, you must link your account number to your profile by entering the PIN Number printed on your most recent statement.

Select the specific meter on your account and enter the reading.

We do check the consumption against your consumption history, and if your reading is particularly high or low, you will need to give us a reason for the difference.

Your reading will be accepted, but will be verified by our meter readers.

Your reading will stay in the system until the next billing cycle. Your reading will then be used to bill you.

You can enter multiple readings during the month, we will keep a history of all the readings, but only the latest one at the time of billing will be used.

The best time to submit your meter readings is about 15 days before the payment due date. So if your due date is the 1st, then your reading should be recorded on the 15th of the previous month.

If you know or suspect anyone with an illegal water or electricity connection, or notice people tampering with connections, please contact the City immediately at Joburg Connect on 0860 562 874 or 0860-JOBURG, and select the option for City Power (02).
Alternatively, call the City’s Anti-fraud Hotline 0800 002 587 or City Power’s Fraud Hotline on 0800 003 251.

Not only is it ille​gal, it is also dangerous.​

Pre-paid electricity tokens are the ideal way to stay in control of your electricity budget. The current tariff is R0.4041 VAT exclusive, or R0.4607 VAT inclusive, and R15 is the minimum purchase value.

Pre-paid tokens are available from several vending stations​.​​