Water and Sanitation

Log a Fault

In supplying water and sanitation services to such a vast geographical area, Joburg Water has divided the City into six regions:
​​
Central

Deep South

Randburg/Roodepoort

Midrand

Sa​ndton​

Sow​​eto

In each region, there are customer service centres where residents can apply for new services, make queries or lodge complaints, and pay for accounts.

Johannesburg Water
Argent House 
21 Loveday Street
Marshalltown
Johannesburg

Office hours: 7.30am – 4.30pm
Switchboard: 011 688 1400
Technical c​all centre: 011 688 1500
Revenue call centre: 011 688 1600
Email: customerservice@jwater.co.za

You can also apply for new services or submit queries or pay your accounts at any of the City’s customer service centres or at any of Joburg Water’s customer service areas.

​Homeowners and businesses are charged for the service provided by Joburg Water.In keeping with the drive to encourage everyone to conserve water – one of the scarcest resources on the planet – Joburg Water charges consumers who use more water higher tariffs than those who use much less water.
Free basic water is increased from 6kl to 10kl per household per month for registered indigents.
For current tariffs, including on commercial properties and for sanitation services see the current tariffs page.

Water Facts:

Each time you fill a kettle, you use about 1.5 litres.
When you wash your dishes you use about 30 litres of water to fill the sink.
Each time you flush the toilet you use between 10 -12 litres of water.
Each bath uses about 100-200 litres of water.
To wash your clothes you need about 50 litres a time.​​

All about meter readings 
​
​Once you are registered, you must link your account number to your profile by entering the PIN Number printed on your most recent statement.

Select the specific meter on your account and note the reading.

We do check the consumption against your consumption history, and if your reading is particularly high or low, you will need to give us a reason for the difference.

Your reading will be accepted, but will be verified by our meter readers.

Your reading will stay in the system until the next billing cycle. Your reading will then be used to bill you.

You can enter multiple readings during the month, we will keep a history of all them, but only the latest one at time of billing will be used.

The best time to submit your meter readings is about 15 days before the payment due date. So if your due date is 1st, then your reading should be recorded on 15th.

Reading your meter

These are of the most common domestic meters. They show exactly how your water consumption is recorded.

Four dialler meters 
Step 1 – Record the Meter Number e.g. 203378 
Step 2 – Read the black digits from the meter clock e.g. 0631

Five d​ialler meters 
Step 1 – Record the Meter Number e.g. 203378 
Step 2 – Read the black digits from the meter clock e.g. 00631

Submitting your own reading

While we do not offer an online meter reading facility, you can submit your meter reading telephonically. Contact our call centre on 0860 562 874.

Meter reading table

Joburg customers should check when their meters will be read and when they will be billed. For those submitting their own reading please make sure it is one (1) week before the billing date. Download reading schedule here​​.

Your meter will normally be placed on the wall close to your front boundary line, in a meter box.

​If you cannot find the meter contact the Joburg Call Centre on 0860 562 874, for assistance. Meter location details are also available from Joburg Water on 011 688 1500.

​​​Each meter has its own individual number, which will form part of the recording process.

Once you are registered, you must link your account number to your profile by entering the PIN Number printed on your most recent statement.

Select the specific meter on your account and note the reading.

We do check the consumption against your consumption history, and if your reading is particularly high or low, you will need to give us a reason for the difference.

Your reading will be accepted, but will be verified by our meter readers.

Your reading will stay in the system until the next billing cycle. Your reading will then be used to bill you.

You can enter multiple readings during the month, we will keep a history of all them, but only the latest one at time of billing will be used.

The best time to submit your meter readings is about 15 days before the payment due date. So if your due date is 1st, then your reading should be recorded on 15th.

Reading your meter

These are of the most common domestic meters. They show exactly how your water consumption is recorded.

Four Dialer meters
Step 1 – Record the Meter Number e.g. 203378
Step 2 – Read the black digits from the meter clock e.g. 0631

Five Dialer meters
Step 1 – Record the Meter Number e.g. 203378
Step 2 – Read the black digits from the meter clock e.g. 00631​

Submitting your own reading

While we do not offer an online meter reading facility, you can submit your meter reading telephonically. Contact our call centre on 0860 562 874.

Meter reading table

Joburg customers should check when their meters will be read and when they will be billed. For those submitting their own reading please make sure it is one (1) week before the billing date. Download reading schedule here​​.

Your meter will normally be placed on the wall close to your front boundary line, in a meter box.

​If you cannot find the meter contact the Joburg Call Centre on 0860 562 874, for assistance. Meter location details are also available from Joburg Water on 011 688 1500.

​​​Each meter has its own individual number, which will form part of the recording process.

Once you are registered, you must link your account number to your profile by entering the PIN Number printed on your most recent statement.

Select the specific meter on your account and note the reading.

We do check the consumption against your consumption history, and if your reading is particularly high or low, you will need to give us a reason for the difference.

Your reading will be accepted, but will be verified by our meter readers.

Your reading will stay in the system until the next billing cycle. Your reading will then be used to bill you.

You can enter multiple readings during the month, we will keep a history of all them, but only the latest one at time of billing will be used.

The best time to submit your meter readings is about 15 days before the payment due date. So if your due date is 1st, then your reading should be recorded on 15th.

Reading your meter

These are of the most common domestic meters. They show exactly how your water consumption is recorded.

Four Dialer meters
Step 1 – Record the Meter Number e.g. 203378
Step 2 – Read the black digits from the meter clock e.g. 0631

Five Dialer meters
Step 1 – Record the Meter Number e.g. 203378
Step 2 – Read the black digits from the meter clock e.g. 00631​

Overview

Johannesburg Water accounts can be paid at any of the preferred pay points and at Joburg Water’s main office at Argent House, 21 Loveday Street, Marshalltown, Johannesburg. Cheques should be made out to “Johannesburg Water” 

​​Any Absa branch

​Branch Code: 632005Account Number: 4054398463 

Cheques should be made out to “Johannesburg Water” ​​​​​

​​Any Post Office

​Cheques should be made out to “SA Post Office Ltd” (Always present your statement when paying)
(Always check your receipts after paying as it should clearly state Johannesburg Water on the lefthand corner) ​​​​​​

​​Any EasyPay outlet

Cheques should be made out to the particular retailer

(Always present your statement when paying) ​​​​​

Internet payments

You can pay your account via the internet. Make sure that Joburg Water’s banking details 4054394809 are correctly linked to the water supplier. Make sure your account number is entered as a reference to prevent misallocation of your payments. ​​​​​

Debit Orders

​Joburg Water also offers the option for you to sign debit orders for your individual account.Payments are automatically deducted on the due date and you can build in your own limit controls to manage this effectively.

We encourage our customers to use debit orders, as this option offers you control over your monthly payments, as well as peace of mind that your account is being paid on time, avoiding the risk of disconnection. 

Prepaid water vouchers

Tokens bought at vending stations. 

If  you’re building a new home, office block or factory, or moving into existing premises, you’ll need to know how to apply for water and sanitation connections.

There are two different types of new connections:​

If you have bought or moved into an existing property, the account must be transferred to your name.

To open a new account, you need to go to the Thuso House Customer Service Centre, 61 Jorrisen Street, Braamfontein, to sign a Consumers Agreement on Services with the City and pay a deposit.

You will need your ID and a letter from your estate agent, landlord or conveyancer confirming you are the legal owner or tenant.

If you have bought land and are erecting a new building, the physical pipes must be connected to the municipal grid.

If you need to install a new physical water and sanitation connection you will need to contact Joburg Water. Call Joburg Connect on 0860 562 874 to set this in motion, or visit Joburg Water’s head office at Argent House, 21 Loveday Street, Marshalltown, Johannesburg.

An official will need to visit the property before giving you a quote on a connection fee.

You should allow about 21 days from the date of payment for the installation work to be complete.​

The cost to convert from a traditional power meter to a pre-paid meter can be obtained from any of the Joburg Water offices.Only residents of Soweto, Cosmo City and Lehae can currently apply for a pre-paid water meter. A door-to-door campaign will be conducted by Joburg Water. Anyone taking up the offer will need to sign an agreement. You will need a copy of your ID and an account statement for the agreement.

You can also go to the Joburg Water office, at 1 Calendula Drive, Klipspruit West, to apply for a pre-paid meter.​

​Report illegal connections
​
​IF you know or suspect anyone with an illegal water connection, or notice people tampering with connections, please contact the City immediately at the Joburg Call Centre on 0860 562 874.